Careers at AIS Infosource

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FEATURED JOBS

FEATURED JOBS

Service Desk Manager

EXPERIENCE REQUIRED: 8 to 12 Years
NUMBER OF POSITIONS: 1
DEPARTMENT: IT
REPORTS TO: VP
LOCATION: Vadodara
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Provide Technical Support: Offer timely and effective technical support for desktops, laptops, mobile devices, and other peripheral equipment used by employees.

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Install and Configure: Install, configure, and troubleshoot hardware and software systems, ensuring smooth operation in a financial technology environment.

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Incident Management: Log and respond to support requests through the ticketing system, prioritize and resolve issues in line with service-level agreements (SLAs). 

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Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on desktops and laptops, ensuring minimal downtime.

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Network Troubleshooting: Assist with troubleshooting of basic network-related issues such as IP configuration, connectivity issues, and VPN support.

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Software Deployment: Manage software installations, updates, and patches as required, ensuring compatibility with Fintech-specific applications.

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Security Compliance: Assist with implementing and maintaining security protocols, including antivirus management, encryption, and compliance with company policies. 

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Collaboration: Work closely with other IT teams, including network and server administrators, to ensure the integrity of the IT infrastructure. 

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End-User Training: Provide training and support to employees on the use of software, tools, and devices. 

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Asset Management: Maintain an accurate inventory of hardware and software assets, and manage IT procurement for desktop-related needs. 

SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities.
LANGUAGE REQUIREMENTS
RequiredEnglishAbility LevelBusiness Fluent
RequiredHindi/GujratiAbility LevelBusiness Fluent
QUALIFICATIONS:
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Experience: 8 years of experience in desktop support or similar roles, preferably in a Fintech or high-paced technical environment. 

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Technical Proficiency: Strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems (such as ServiceNow or Jira). 

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Troubleshooting Skills: Excellent diagnostic and problem-solving skills for both hardware and software issues. 

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Networking Knowledge: Basic understanding of networking concepts (LAN/WAN, IP addressing, DNS, VPNs). 

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Security Awareness: Familiarity with security protocols and the ability to ensure compliance with IT security policies. 

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Communication: Strong verbal and written communication skills, with the ability to explain complex issues to non-technical users. 

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Shift Flexibility: Willingness to work in a rotational shift schedule, including weekends or holidays, to provide continuous support.

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Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar would be an added advantage. 

EDUCATION:
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Advanced degrees or certifications (e.g., CISSP, CISM, CEH) are a plus.
LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATION:
N/A
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Hearing and speaking to exchange information in person and on the phone. Seeing to read and write, exchange emails, conduct work, and prepare documents and reports. Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employees must occasionally be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
DISCLAIMER:
The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.
ABOUT THE COMPANY:
AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.
Website – www.aisinfo.com
LinkedIn – https://www.linkedin.com/company/aisinfo/
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