Global Customer Support

EXPERIENCE REQUIRED: 0-5 Years

NUMBER OF POSITIONS: 10

DEPARTMENT: Operations

REPORTS TO: Team Leader

LOCATION: Vadodara, IN


OVERVIEW

AIS is seeking to hire a Global Customer Support professional in Vadodara with 0 to 5 years of experience. In this full-time on-site role, you will assist international clients by addressing inquiries, resolving issues, and managing complaints across phone, email, and chat channels. Working night shifts, you will deliver exceptional customer experience and maintain high satisfaction levels through strong written and verbal communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • This is a full-time on-site role for a Global Customer Support located in Vadodara
  • Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat
  • Address customer concerns, resolve problems, and ensure customer satisfaction
  • Handle customer complaints professionally and escalate issues when necessary
  • Communicate effectively with customers, colleagues, and other departments within the organization
  • Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context

SKILLS

  • Ability to resolve customer complaints and maintain customer satisfaction
  • Excellent written and verbal communication skills in English
  • Customer Service and Customer Experience skills for American customers desirable
  • Ability to work in a night shift
  • Knowledge of customer service principles
  • Great attention to detail
  • Ability to multitask and manage time effectively
  • Experience in a related field is desired

QUALIFICATIONS

  • Any Bachelors / Master’s degree

DISCLAIMER

The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.

ABOUT THE COMPANY

AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.