FEATURED JOBS
FEATURED JOBS
JOB TITLE: IT Project Delivery Manager
EXPERIENCE REQUIRED: 15+ Years
NUMBER OF POSITIONS: 1
DEPARTMENT: Batch Services
REPORTS TO: Director
LOCATION: Vadodara
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Handling multiple simultaneous projects for current and potential AIS clients, end-to-end.
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High level of expertise in all Data and Unsecured products and services.
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Highly effective communications with clients and staff.
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100% success rate on the file delivery to all the customers.
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Ensure all SLAs with regards to the products and services delivery are met.
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Inspiring repeat business from clients.
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Implement staffing and business plans to achieve business targets. Develop & grow the employees and enable them to meet their key performance indicators.
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Conducting customer service workshops and presentations. Lead the monthly business reviews with the clients.
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Monitoring and measuring client satisfaction.
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Liaising with different departments about client queries.
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Offering advice to clients on services and products.
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Developing surveys and capturing client information.
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Participating in marketing campaigns.
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Dealing with client requests and troubleshooting problems.
SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities.
LANGUAGE REQUIREMENTS
| Required | English | Ability Level | Business Fluent |
| Required | Hindi | Ability Level | Business Fluent |
QUALIFICATIONS:
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5+ years of experience in a manager role, interacting with clients in FinTech or other related industries.
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candidate should have experience handling projects including SDLC, Product Enhancement and Data Analytics.
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Key Skills – Ownership, Proactiveness, Time management, Problem solving, Conflict.
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Management, Stakeholder management, Creative thinking ability
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Strong communication skills.
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Ability to meet deadlines.
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Data Analytics.
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Reliable and self-motivated.
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High service orientation.
EDUCATION:
Business degree or related qualification.
LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATION:
NA
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Hearing and speaking to exchange information in person and on the phone. Seeing to read and write, exchange emails, conduct work, and prepare documents and reports. Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employees must occasionally be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
DISCLAIMER:
The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.
ABOUT THE COMPANY:
AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.
Website – www.aisinfo.com
LinkedIn – https://www.linkedin.com/company/aisinfo/
ABOUT US
AIS offers exciting opportunities to provide innovative solutions that help clients maximize their potential.