Careers at AIS Infosource

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FEATURED JOBS

FEATURED JOBS

JOB TITLE: Manager - Operations

EXPERIENCE REQUIRED: 12+ Years

NUMBER OF POSITIONS: 6

DEPARTMENT: Operations

REPORTS TO: Director – Operations

LOCATION: Vadodara
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Operational Efficiency:  Streamline and optimize operational processes to increase efficiency and reduce waste, implement process improvement initiatives to enhance overall operational efficiency.

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Resource Management: Efficiently allocate and manage resources, including personnel, technology, and budget, to control costs and maximize productivity. Ensure that resources are used effectively to meet organizational goals.  

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Quality Assurance:  Establish and enforce quality control measures to ensure the highest quality standards in products or services. Continuously monitor and reduce error rates and defects in operational processes.

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Team Leadership and Development:  Lead and motivate teams, ensuring they receive the necessary training and support for professional growth. Create a positive work environment that promotes employee satisfaction and engagement.  

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Project Management: Oversee projects to ensure they are completed on time, within budget, and meet quality standards. Ensure project delivery aligns with client or organizational expectations.  

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Client Satisfaction: Maintain strong client relationships, understand their needs, and ensure the consistent delivery of high-quality products or services. Regularly assess client feedback and satisfaction levels to identify areas for improvement.  

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Communication and Reporting:  Ensure effective communication within the team and with clients or stakeholders. Maintain clear and transparent reporting processes to provide insights and information to management and clients.  

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Compliance and Regulatory Adherence:  Ensure that operations adhere to industry-specific regulations, standards, and best practices. Regularly audit and assess compliance to mitigate risks and maintain legal and ethical standards.  

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Innovation and Process Improvement:  Encourage innovative thinking and the implementation of process improvement initiatives to adapt to evolving industry trends and changing customer needs. Continuously explore and adopt best practices to enhance operational effectiveness.

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Financial Management: Manage the budget for operational activities and work to control and reduce costs while maintaining profitability. Identify cost-saving strategies and adhere to budget constraints. 

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Performance Metrics:  Establish, track, and meet individual and team performance metrics that align with organizational goals. Monitor the progress of key performance indicators related to operational efficiency, quality, and client satisfaction.

SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities.
LANGUAGE REQUIREMENTS
RequiredEnglishAbility LevelBusiness Fluent
RequiredHindi/GujratiAbility LevelBusiness Fluent
QUALIFICATIONS:
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Proficiency in computer skills including Microsoft Office- Excel, PowerPoint & Word.

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Ability to face complex financial problems that require creative solutions. Problem-solving skills are valuable in this context. 

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Should have sound knowledge of accounting and general financial concepts.

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Competent written and oral English language communication, ability to communicate in various formats: E-mail, Chat, Calls, and face-to-face communication.

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Must be comfortable working with numbers and statistics. This includes statistical analysis, data interpretation, and quantitative modeling.

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Attention to detail is critical to ensure the accuracy of financial models and reports.

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Proficiency in data analysis and the use of relevant software and tools.

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Preferred experience in the Auto, Mortgage, Legal, or BPO Servicing Industry.

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Skills in project planning, execution, and monitoring are valuable for overseeing various projects within the operations department with knowledge of project management principles and tools.

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Exposure to Business re-engineering projects.

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Added experience in Transition, Analytics, or Quality Assurance in the above organization is desirable.

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Experience with managing US Operations and/or BFSI operations.

EDUCATION:

Bachelor’s degree in any discipline. (Post graduate preferred)  

KNOWLEDGE:

Operations Management

SKILLS:

Operational Efficiency, Team Leadership and Development, Communication and Reporting, Client Satisfaction, Performance Metrics.

LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATION:

NA

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Hearing and speaking to exchange information in person and on the phone. Seeing to read and write, exchange emails, conduct work, and prepare documents and reports. Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employees must occasionally be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
DISCLAIMER:
The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.
ABOUT THE COMPANY:
AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.
Website – www.aisinfo.com
LinkedIn – https://www.linkedin.com/company/aisinfo/
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