PRIVACY POLICY
PRIVACY POLICY
Last Updated 6/24/24
AIS Portfolio Services, AIS Recovery Solutions, and AIS InfoSource (together, “AIS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (“Policy”) explains the categories and sources of Personal Information we collect and how we use, share, and protect that Personal Information, including when you visit our website, www.aisinfo.com (“Website”).
WE MAY MODIFY THIS POLICY AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE WEBSITE. MATERIAL CHANGES WILL BE CONSPICUOUSLY POSTED ON THE WEBSITE OR OTHERWISE COMMUNICATED TO YOU.
IF YOU ARE A CALIFORNIA OR TEXAS RESIDENT, PLEASE SEE SECTION 13 BELOW FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.
1. WHAT IS PERSONAL INFORMATION?
“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include publicly available information, or aggregated information that does not include personal identifiers.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following categories of your Personal Information. We have collected the following categories of Personal Information regarding consumers within the twelve (12) months preceding the effective date of this Policy:
3. WHAT ARE THE SOURCES OF PERSONAL INFORMATION WE COLLECT?
We collect Personal Information from the following sources:
Information You Provide to Us
We collect Personal Information you provide to us in the following ways:
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When You Communicate with Us. When you communicate with us by calling us, writing us, emailing us, or submitting an “Inquiry Form.”
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Career Opportunities. If you send us your job application materials directly, we will only use and share those job application materials to evaluate your qualifications to work with us. Your submission of an application or inquiry does not in any way require AIS to review your information or consider you for employment.
Information We Automatically Collect Using Technology.
We collect information about your computer or other electronic device when you visit our Website. This information may include your Internet Protocol (IP) address, Internet Service Provider (ISP), browser type, operating system, general location, websites you visit before or after you visit this Website, pages you click on this Website, date and time of your visit to the Website, and the amount of time spent on the Website.
Please reference the “Your Data Privacy Choices” Section in Section 8 below for more information about Cookies and how you can control the use of Cookies when visiting our Website.
Collection of Publicly Available Information
To provide our services, we collect information about individuals from public records including lawfully available government records including court records, death certificates, published obituaries, and funeral home and cemetery records.
Information We Collect from Third-Party Sources.
We may collect Personal Information from the following sources:
4. WHAT ARE THE PURPOSES FOR WHICH WE COLLECT PERSONAL INFORMATION?
We collect Personal Information for the following business or commercial purposes:
5. WHEN DO WE SHARE OR DISCLOSE PERSONAL INFORMATION?
Below, we explain (a) the purposes for which we share or disclose your Personal Information, (b) the entities with whom we disclose or share your Personal Information to provide services for us, and (c) the third-party entities with which we “share” your Personal Information.
6. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
AIS uses commercially reasonable security measures appropriate to the type of Personal Information processed to help secure your Personal Information against loss, misuse, and alteration. Uses and disclosures of Personal Information by service providers acting on our behalf are governed by agreements that require Personal Information to be protected as required by applicable laws, rules, and regulations.
WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.
7. DATA ANALYTICS AND ADVERTISING COOKIES WE USE ON OUR WEBSITE
We may use Cookies on our Website. A Cookie is a small text file that we or our third-party advertising or data analytics providers place onto your computer or device when you use the Website. The Cookies allow the Website to remember your actions and preferences and recognize you or your browser.
Google Analytics’ Advertising Features. We have enabled and implemented Google Analytics’ DoubleClick advertising features on our Website. You may limit this data from being used by Google Analytics, by following the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Site itself or to Google. Opting out will not affect your use of the Site. For more information on how Google uses Personal Information, visit Google’s Privacy Policy and Google’s page on how Google uses data when you use our partners’ sites or apps.
8. YOUR DATA PRIVACY CHOICES
We recognize that you may want to limit how your Personal Information is used and shared. We currently offer the following choices and options:
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Updating your Personal Information. You may update your Personal Information by contacting us as described below.
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Browser Settings. Most browsers automatically accept Cookies. You can disable this function by changing your browser settings but disabling Cookies may impact your use and enjoyment of the Website. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Website. You can manually delete persistent Cookies, or Cookies that track your activity across websites, through your browser settings.
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Limits on Targeted Advertising. To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and targeted advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. In addition to the methods described above, if you wish to limit receipt of targeted advertisements you may click on the displayed icon on that advertisement to receive more information and you may choose to opt-out.
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Our Cookie Banner. You may adjust your cookie settings for this site by using our cookie banner. Click here to reset your preferences.
9. ACCESS BY CHILDREN
Our Website is not directed at children and is designed for individuals who are 18 years of age or older. We do not knowingly collect Personal Information from persons under 18 years of age, or according to local law, without obtaining verifiable parental consent prior to collection. If you are a parent or guardian that has knowledge that we have collected Personal Information from your child, please contact [email protected] to request removal and we will endeavor to verify the identity of any applicable child Personal Information and make commercially reasonable attempts to delete such Personal Information.
10. THIRD PARTY WEBSITES AND SOCIAL MEDIA PLATFORMS
SOCIAL MEDIA PLATFORMS
We are active on Facebook, X (formerly Twitter), Vimeo, YouTube, and LinkedIn (“Social Media”), that enable online sharing and collaboration among customers. Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Website and our Social Media pages any comments or content that you post on our Social Media pages.
Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
THIRD PARTY WEBSITES
For your convenience, our Website may link to, or be linked to, websites not owned or controlled by us. This does not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of a non-AIS website or its owner. We are not responsible for third parties’ privacy policies or practices. This Policy does not apply to any third-party website or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.
11. ACCESS FROM OUTSIDE THE UNITED STATES
The Website is intended for consumers within the United States. If you access our Website from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions.
12. CONTACT US
We seek to constantly improve how we manage the collection and use of Personal Information. If you have questions regarding this Privacy Policy or how we treat your Personal Information, please contact us at:
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Address: AIS InfoSource, 5847 San Felipe, Suite 1200, Houston, TX 77057
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Email: [email protected]
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Phone: 713.395.9501
When We Will Respond We will respond to your appeal within 60 days of receipt. When we respond we will include any action taken or not taken, including an explanation of the reason or reasons for the decision.
13. ADDITIONAL TERMS APPLICABLE TO CALIFORNIA AND TEXAS RESIDENTS ONLY – YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California or Texas resident, applicable state law provides you with certain rights regarding your Personal Information or Personal Data subject to certain limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity.
This section provides additional terms that apply to residents of California and Texas. In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for California and Texas residents. In this section only, any capitalized terms not defined in this Policy have the meanings set forth in the California Consumer Privacy Act of 2018 and its implementing regulations, each as amended (the “CCPA”) or the Texas Data Privacy and Security Act (“TDPSA”).
Your California Privacy Rights:
California and Texas residents may exercise the following rights regarding their Personal Information:
1. Right to Opt-Out of the Selling or Sharing of Your Personal Information
California residents may direct us not to sell or share their Personal Information at any time. Texas residents may direct us to cease processing their Personal Data for targeted advertising or selling their Personal Data.
Opt-out Preference Signal
California and Texas residents may opt out of the sale or sharing of their Personal Information or Personal Data for targeted or cross contextual behavioral advertising through technologies, like cookies, enabled on the Site by enabling the Global Privacy Control (“GPC”) on their browsers (if such browsers support the GPC). To download and use a browser supporting the GPC signal, you can visit https://globalprivacycontrol.org/orgs.
If you choose to use the GPC signal, you will need to turn it on for each supported browser you use.
Other Opt-Out Methods
You may also submit an opt-out request by:
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Phone: 713.395.9501
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Email: [email protected]
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Webform: www.aisinfo.com/contact-us/
You may appoint an authorized agent to submit a request to opt-out on your Personal Information. If you choose to use an authorized agent, the authorized agent must provide signed permission from you to that the authorized agent to submit requests on your behalf. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.
2. Right to Access or Know Your Information
California residents have the right to access any of the following which occurred in the prior 12-month period: (a) the categories of Personal Information we collected from you, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for collecting your Personal Information, (d) the categories of third parties with whom we shared your Personal Information, and (e) the specific pieces of Personal Information we collected from you.
Texas residents have the right to confirm whether we are processing their Personal Data and to access such Personal Data.
3. Right to Request Deletion
California and Texas residents have the right to request that we delete Personal Information we collected from you. We will comply with such requests, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.
4. Right to Correct Your Information
California and Texas residents have the right to request that we correct their inaccurate Personal Information or Personal Data. If you request that we correct inaccurate Personal Information or Personal Data about you, we will use commercially reasonable efforts to correct it. If necessary, we may ask that you provide documentation showing that the information we retained is inaccurate.
5. Right to Data Portability
You may request a copy of the Personal Information you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
A. How to Exercise Your Rights of Access, Deletion, Correction and Portability. To exercise your rights described in this Section, you may submit your request to us by contacting us at any of the following:
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Phone: 713.395.9501
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Email: [email protected]
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Webform: www.aisinfo.com/contact-us/
Verifiable Consumer Request In order to verify your request to exercise your rights, except for the right to opt-out, you must provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information. You must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond.
When we receive your request to exercise your rights (a) we will acknowledge receipt of your request; (b) we will try to match the information you provide in making the request with information we already maintain; (c) if required to verify your identity, we may ask you to provide additional information, including Personal Information; (d) we will consider various factors when determining how to verify your identity, such as the sensitivity and value of the data, the risk of harm, and the likelihood of fraud.
We will only use the Personal Information we collect during the verification process for the purpose of verifying your identity. If you maintain an account with us, we may use that account to respond to your request and/or verify your identity. If we are unable to verify your identity as required by applicable laws and regulations, we will decline to comply with your request, and let you know why.
When We Will Respond We will try to respond to your request to exercise your privacy rights within 45 days. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. For data portability requests, we will select a format to provide you with that Personal Information. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.
Who May Exercise Your Rights? You may only make a request to exercise your rights on behalf of yourself. A parent or legal guardian may make a request on behalf of his or her child.
Texas residents have a right to submit a request to opt out through an authorized agent. California residents have a right to submit requests to exercise any rights under the CCPA through an authorized agent. You may designate an authorized agent to make a request on your behalf to exercise your rights by doing the following: (1) provide the authorized agent written permission to do so; and (2) verify your own identity (per the process stated above), as well as the identity of the authorized agent directly. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf. We will not require authorized agents to verify your identity to effectuate an opt-out request. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.
Right to Non-Discrimination California and Texas residents have the right to not receive discriminatory treatment for exercising any of their rights under the CCPA or TDPSA. We do not discriminate against you if you exercise any of your privacy rights described in this Policy.
Appeals Process for Texas Residents
Texas residents have the right to appeal a denied request to exercise your privacy rights. You must submit your appeal within 60 days of your receipt of our denial. You may submit your appeal to us by contacting us at any of the following:
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Phone: 713.395.9501
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Email: [email protected]
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Webform: www.aisinfo.com/contact-us/
When We Will Respond
We will respond to your appeal within 60 days of receipt. When we respond we will include any action taken or not taken, including an explanation of the reason or reasons for the decision.
Additional Information for California Residents
Categories of Personal Information We Have Collected. During the past 12 months, we have collected the following categories of Personal Information: Identifiers, Customer Records, Sensory Information, Commercial Information, Education and Employment Information, and Internet Activity.Categories Of Personal Information Disclosed for A Business Purpose. During the past 12 months, we have disclosed the following categories of Personal Information for a Business Purpose: Identifiers, Commercial Information, Internet Activity, and Sensory Data to the Sources described in this Policy.
Sharing Personal Information. In the last 12 months we have not Sold your Personal Information to a third party for monetary compensation. We have Shared Personal Information with third parties for the purposes of obtaining analytics services, including: Identifiers and Internet Activity to the Sources described in this Policy.
We Do Not Use or Disclose Sensitive Information. We do not use or disclose sensitive information, as defined in the CCPA.
Shine the Light California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write to us at: AIS InfoSource, 5847 San Felipe, Suite 1200, Houston, TX 77057.